Description

Demand for seamless and intuitive Human-Machine Interfaces (HMI) is increasing for public transportation systems across various cities. Along with this increase in demand is the challenge of improving traveler experience for different user demographics, especially users with disabilities. The current issue is that the transportation interface is too limiting and not as intuitive for people with disabilities to use, and customer experience could improve with a better implementation of HMI methods. To solve this problem, we started by documenting and analyzing the current state of HMI methods and upcoming interactive technologies. We are currently working on implementing gesture recognition and natural language processing concepts to design a contactless virtual ticket agent. This agent will allow the transit rider to have an oral conversation with our device about tickets and passes, initiate a purchase, or find directions to a destination. With this project completed, public transportation systems will be more accessible & HMI will become clearer for Cubic's transportation systems. Customer experience with transportation systems will be improved, especially for those with disabilities.

COinS
 

Cubic Virtual Ticket Agent ProjectCubic

Demand for seamless and intuitive Human-Machine Interfaces (HMI) is increasing for public transportation systems across various cities. Along with this increase in demand is the challenge of improving traveler experience for different user demographics, especially users with disabilities. The current issue is that the transportation interface is too limiting and not as intuitive for people with disabilities to use, and customer experience could improve with a better implementation of HMI methods. To solve this problem, we started by documenting and analyzing the current state of HMI methods and upcoming interactive technologies. We are currently working on implementing gesture recognition and natural language processing concepts to design a contactless virtual ticket agent. This agent will allow the transit rider to have an oral conversation with our device about tickets and passes, initiate a purchase, or find directions to a destination. With this project completed, public transportation systems will be more accessible & HMI will become clearer for Cubic's transportation systems. Customer experience with transportation systems will be improved, especially for those with disabilities.

 

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