Publication Date

Spring 5-11-2018

Document Type

Action research project: USD users only.

Degree Name

MA Higher Education Leadership


Leadership Studies


The purpose of this study was to examine how I could contribute to the overall strength and effectiveness of the Student Success Coaching Program at the University of San Diego. To address this, I asked how I could improve my advising skills to support the professional development of the undergraduate peer coaches and establish structures to encourage ongoing assessment of the program. Findings suggested it was important to provide individualized attention to the peer coaches early in the semester and highlighted the importance of resilience within the peer coaches as they transition into this paraprofessional role. Communication between staff was critical to ensure the peer coaches were supported throughout this transition as well. Finally, the role stability has had on the development of the program over time became especially salient given the reorganization of the Division of Student Affairs during mid-study. Recommendations aligned directly with my research questions and findings, particularly around formalizing structures to better support the professional development of the peer coaches and create pathways for the ongoing assessment – and eventual expansion – of the Student Success Coaching Program.

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