Publication Date

Summer 8-3-2020

Document Type

Action research project: Open access

Degree Name

MA Higher Education Leadership


Leadership Studies


The purpose of my research was to improve the effectiveness of the Student Success Coaching Program’s retention and outreach of students on academic probation and midterm deficiencies. The research question is: How can I professionally develop the student success coaches, or peer coaches, to better engage with their nontraditional students? Research suggests that coaching programs must first define the unique support they provide students to be fully proactive. How can diversity and inclusion training add to the effectiveness of the program and the coach’s impact on students throughout the academic semester? The significance of my research was the value of academic success coaches’ engagement with nontraditional students at the University of San Diego. Through interviews with coaches and surveys conducted for midterm deficiency outreach around training curriculum and application, my findings indicate that partnerships and identity training support student success coaches in their sessions with clients.