Publication Date

Spring 4-22-2021

Document Type

Action research project: Open access

Degree Name

MA Higher Education Leadership


Leadership Studies


The purpose of my action research project was to understand the practice of collaboration within the University of San Diego’s Writing Center as an emerging leader in Higher Education. The goal of this study was to explore the benefits of empathy and relationship development as practiced by the Writing Center to develop leadership strategies for other campus organizations that regularly interact with the institution’s student population. Using several research cycles of Appreciative Inquiry, I observed that the Writing Center functions as a stellar example of collaboration, focusing on peer-to-peer writing consultations with an emphasis on student empathy and relationship development. Working with leaders of the campus community, I then developed a workshop that highlights this style of collaboration as an educational practice and its potential benefits towards students' academic success and sense of belonging to the campus community.