Date of Award
2006-05-01
Degree Name
PhD Nursing
Dissertation Committee
Mary Jo Clark, PhD, RN, Chairperson; Cynthia D. Connelly, PhD, RN; Daniel Gross, DNSc, RN
Keywords
California, nurse managers, nursing, organizational trust
Abstract
This study examined the relationship between levels of organizational trust (OT) and nursing turnover rates, turnover expenditures, patient satisfaction scores, nurse managers' job satisfaction, and nurse managers' perception of fair compensation. An OT inventory and demographic questionnaire were used to collect data from 57 nurse managers working for not-for-profit hospitals in California. Pearson correlations analysis showed that OT was statistically significantly (p = .05) related to overall hospital patient satisfaction scores, nurse managers' job satisfaction, nurse managers' perception of fair compensation, and executives' tenure. OT was not correlated with nursing turnover rates or nursing turnover expenditures. By focusing on developing an environment of OT, hospital executives may increase job satisfaction and perceptions of fair compensation among nurse managers, possible resulting in increased patient satisfaction scores.
Document Type
Dissertation: Open Access
Department
Nursing
Digital USD Citation
Velez, Pablo PhD, MSN, RN, "Effects of Organizational Trust" (2006). Dissertations. 344.
https://digital.sandiego.edu/dissertations/344